Your privacy matters to us. This Privacy Policy explains exactly what personal data signaph collects, why we collect it, how we use and protect it, and what rights you have as a signaph player in the Philippines. We believe in full transparency — no hidden data practices, no surprises.
Our Privacy Commitments
These cards highlight the core principles behind signaph's approach to data privacy. They are a summary only — the full legal text below governs your rights and our obligations.
All data transmitted between your device and signaph's servers is protected by 256-bit SSL encryption — the same standard used by Philippine banks. Your personal and financial information is never transmitted in plain text.
signaph does not sell, rent, or trade your personal data to third-party marketers. Your information is used solely for the purposes described in this Privacy Policy — to operate the platform, comply with regulations, and improve your experience.
As a signaph player, you have the right to access, correct, and request deletion of your personal data, subject to our legal and regulatory obligations. You can exercise these rights by contacting our support team at any time.
signaph stores personal data on secure, access-controlled servers. Access to player data is restricted to authorized personnel on a strict need-to-know basis. Regular security audits are conducted to maintain the integrity of our data infrastructure.
signaph's data practices comply with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules. We are committed to upholding the rights of Filipino data subjects as defined under Philippine law.
In the unlikely event of a data breach that affects your personal information, signaph will notify affected players and the National Privacy Commission (NPC) in accordance with the timelines and procedures required by Philippine law.
1.1 signaph is committed to protecting the privacy and personal data of all players who use our online gaming platform. This Privacy Policy has been prepared in accordance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), its Implementing Rules and Regulations, and other applicable data protection laws and regulations in the Philippines.
1.2 This Policy applies to all personal data collected by signaph through the signaph website, mobile platform, customer support channels, and any other means by which you interact with signaph. It covers data collected from registered players, prospective players, and visitors to the signaph platform.
1.3 Please read this Policy carefully. If you do not agree with any part of this Policy, you should discontinue your use of the signaph platform and close your account.
2.1 For the purposes of the Philippine Data Privacy Act of 2012, signaph acts as the personal information controller in respect of the personal data collected through the signaph platform.
2.2 signaph is responsible for ensuring that personal data is processed in accordance with this Policy and applicable Philippine data protection law. If you have any questions or concerns about how your personal data is handled, please contact our Data Protection Officer using the details provided in Section 16 of this Policy.
3.1 signaph collects the following categories of personal data from players and platform users:
| Category | Examples | Purpose |
|---|---|---|
| Identity Data | Full name, date of birth, nationality, government ID number | Account registration, KYC verification, age verification |
| Contact Data | Email address, mobile number, residential address (city, province) | Account communication, support, regulatory compliance |
| Financial Data | GCash number, PayMaya account, bank account details (BPI, BDO, Metrobank), transaction history | Deposits, withdrawals, AML compliance |
| Gaming Data | Game history, bet amounts, win/loss records, session duration, bonus usage | Platform operation, responsible gaming monitoring, dispute resolution |
| Technical Data | IP address, device type, browser type, operating system, login timestamps | Security, fraud prevention, platform optimization |
| Communications Data | Customer support chat logs, email correspondence, feedback submissions | Support quality, dispute resolution, service improvement |
| Marketing Data | Promotional preferences, communication opt-in/opt-out status | Sending relevant offers and promotions (with consent) |
3.2 signaph does not intentionally collect sensitive personal information (as defined under the Data Privacy Act) beyond what is strictly necessary for identity verification and regulatory compliance purposes.
4.1 signaph collects personal data through the following means:
4.2 signaph will always inform you at the point of collection what data is being collected and for what purpose, to the extent required by applicable law.
5.1 signaph uses the personal data we collect for the following purposes:
6.1 signaph processes your personal data on the following legal bases under the Philippine Data Privacy Act of 2012:
7.1 signaph does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data with the following categories of recipients, strictly for the purposes described in this Policy:
7.2 All third parties with whom signaph shares personal data are required to handle such data in accordance with applicable data protection law and signaph's data protection standards.
8.1 signaph uses cookies and similar tracking technologies to operate and improve the platform. Cookies are small text files stored on your device that help us recognize you, remember your preferences, and analyze how you use the platform.
8.2 signaph uses the following types of cookies:
8.3 You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the signaph platform.
9.1 signaph retains personal data for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, regulatory, accounting, and reporting requirements.
9.2 As a general rule, signaph retains player account data for a minimum of five (5) years following account closure, in accordance with Philippine AML regulations and PAGCOR record-keeping requirements. Financial transaction records are retained for a minimum of five (5) years from the date of the transaction.
9.3 Where personal data is no longer required for any lawful purpose, signaph will securely delete or anonymize it in accordance with our data retention and disposal procedures.
10.1 signaph implements appropriate technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, loss, or destruction. These measures include:
10.2 While signaph takes all reasonable steps to protect your personal data, no method of electronic transmission or storage is 100% secure. You are responsible for maintaining the security of your signaph account credentials and for notifying us immediately if you suspect unauthorized access to your account.
11.1 Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by signaph:
11.2 To exercise any of these rights, please contact signaph's Data Protection Officer using the contact details in Section 16. signaph will respond to your request within the timeframe required by applicable law. Please note that some rights are subject to limitations under Philippine law, particularly where data retention is required for regulatory compliance.
12.1 The signaph platform is strictly intended for persons aged 21 years and above. signaph does not knowingly collect personal data from persons under the age of 21. If signaph becomes aware that personal data has been collected from a person under 21, such data will be deleted immediately and the associated account will be closed.
12.2 If you believe that a minor has registered on the signaph platform or provided personal data to signaph, please contact our support team immediately so that we can take appropriate action.
13.1 signaph primarily stores and processes personal data within the Philippines. In some cases, personal data may be transferred to and processed by service providers located outside the Philippines (for example, cloud infrastructure providers or KYC verification services).
13.2 Where personal data is transferred outside the Philippines, signaph ensures that appropriate safeguards are in place to protect your data, including contractual data protection clauses that meet the standards required by the National Privacy Commission.
14.1 The signaph platform may contain links to third-party websites or services. This Privacy Policy applies only to the signaph platform and does not cover the data practices of any third-party websites. signaph is not responsible for the privacy practices of third-party sites and encourages you to review the privacy policies of any third-party sites you visit.
15.1 signaph reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or platform features. Material changes will be communicated to registered players via email or platform notification prior to taking effect.
15.2 The "Last Updated" date at the top of this Policy indicates when it was most recently revised. Your continued use of the signaph platform following the posting of an updated Policy constitutes your acceptance of the changes.
16.1 If you have any questions, concerns, or requests regarding this Privacy Policy or signaph's data practices, please contact our Data Protection Officer:
signaph Data Protection Officer
Email: [email protected]
General Support: [email protected]
16.2 You also have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe that signaph has not handled your personal data in accordance with applicable law.
Your Data Is Safe With Us
Now that you know how signaph protects your personal data, you can enjoy the platform with full peace of mind. Fast GCash deposits, fair certified games, and 24/7 Filipino support — all backed by strict data privacy standards.